Mission Critical Technologies Remote Monitoring Service
Failure or disruption of your systems results in serious impacts on business operations – avoiding even the possibility of this is not only your priority, it’s ours. Our mission critical technology clients rely on our remote monitoring services to stop problems before they start. When technology system issues are detected, our Remote Smart team provides as-needed trouble shooting in real-time for our clients.

During a needs assessment, our experts will review your concerns and challenges and develop a remote monitoring approach tailored to your needs. We also show you how our approaches can optimize your technology, ensure uptime and identify any hardware or software concerns.

Offering:

Remote Response Services

Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.

  • Incident Management
  • Specific Device Support

Remote troubleshooting for infrastructure that supports security and healthcare communications systems, including:

  • Servers
  • Network devices
  • RTLS tags
  • Point-to-point microwave links
  • Battery backup (e.g., for RTLS and UPS)

Proactive Monitoring Services

If you’re looking for a more holistic approach, our Proactive Monitoring Services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.

  • Monitoring
  • Reporting
  • Specific Device Support
  • Incident Management

Remote monitoring for infrastructure that supports security and healthcare communications systems, including:

  • Network devices
  • Servers
  • RTLS tags
  • Point-to-point microwave links
  • Battery health (e.g., for RTLS and UPS)

 
When the situation does require on-site troubleshooting, know that our highly trained staff can service all types of fire alarm, sprinkler, security, nurse call, communication, and master clock regardless of the size, complexity, or system manufacturer. We understand the importance of having a trusted partner. Every SIGNET employee holds a current security clearance certificate from the Department of Public Safety and many are HIPPA and Reptrax/Vendormate certified. Our technicians arrive at your site in a clearly identified vehicle, uniformed, badged, OSHA certified, and CORI cleared.

Virtual Tour of our Remote Monitoring Center

Comprehensive remote monitoring solutions tailored to your needs

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