Remote Monitoring and Service for CenTrak Real Time Location Systems
Our Remote Smart team provides proactive remote monitoring and as-needed remote troubleshooting to your vital CenTrak RTLS technology – often addressing technology issues prior to their development into a system failure.
Proactive remote monitoring enables us to see important details of your RTLS components in real time, which helps prevent minor technology issues snowballing into larger business-impacting ones.
Our Remote Smart engineers:
- Proactively monitor RTLS tags and batteries
- Troubleshoot RTLS, battery condition in tags, field devices and sensory infrastructure
- Remotely troubleshoot infrastructure that supports your RTLS including servers and network devices
We provide CenTrak monitoring via the following bundle options:
Proactive Monitoring and Full Support Services bundle
CenTrak monitoring and reporting:
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- 8 X 5 X 5 remote monitoring of the CenTrak Connect Pulse™ monitoring system
- Battery status reporting on quarterly basis provided via Connect Pulse
Battery replacement program:
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- Battery replacement for all infrastructure devices (this includes lithium D cell batteries)
- Battery status reporting provided at predetermined intervals via Connect Pulse
*Note: Battery replacement program does not include staff badge batteries, however, a website and login will be provided for purchasing staff badge batteries at a discounted rate
Yearly recertification program:
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- Recertification of CenTrak system to include testing thresholds and location granularity and validating integrations
- Service includes yearly reporting to detail process and identify any unexpected result; resolution notes included
Proactive Monitoring and Reporting bundle
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- 8 X 5 X 5 remote monitoring of CenTrak Connect Pulse monitoring system
- Battery status reporting provided via Connect Pulse (providing quarterly reporting)
- Monitoring of device connections and battery levels, and subsequent relaying of information to client for their follow-up action
Proactive Monitoring Services bundle
Server Support package
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- 8 X 5 X 5 remote monitoring of server to include system critical alerts, vital signs and applications; update management and maintenance
- Remote support to include server troubleshooting
- Standard maintenance to include server firmware updates and application patches
- Standard preventative maintenance to include precheck of all system applications including critical system functions and server warranty service
Network Device Monitoring (STARS, timing stars)
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- 8 X 5 X 5 monitoring of network devices (switches, routers, firewalls, etc.) to include: checking all vital hardware operations of device, providing notifications on system issues as well as remote technical support
CenTrak Application Monitoring
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- 8 X 5 X 5 monitoring services of application to ensure its operability as well as provide remote technical support as needed
Remote Response Services bundle
Server Support package – Remote troubleshooting
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- 8 X 5 X 5 remote support to include troubleshooting server, vital signs and applications
Network Device – Remote troubleshooting (STARS, timing stars)
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- 8 X 5 X 5 remote support to include troubleshooting network devices (switches, routers, firewalls, etc.)
CenTrak Application – Remote troubleshooting
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- 8 X 5 X 5 remote troubleshooting support of application
When an issue warrants an on-site presence, our escalation process is seamless as Remote Smart operates in lockstep with our service department.
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