Our Remote Smart team provides proactive remote monitoring and as-needed remote troubleshooting to your vital CenTrak RTLS technology – often addressing technology issues prior to their development into a system failure.

Proactive remote monitoring enables us to see important details of your RTLS components in real time, which helps prevent minor technology issues snowballing into larger business-impacting ones.

Our Remote Smart engineers:

• Proactively monitor RTLS tags and batteries
• Troubleshoot RTLS, battery condition in tags, field devices and sensory infrastructure
• Remotely troubleshoot infrastructure that supports your RTLS including servers and network devices

We provide CenTrak monitoring via the following bundle options:

Proactive Monitoring and Full Support Services bundle

CenTrak monitoring and reporting:

• • 8 X 5 X 5 remote monitoring of the CenTrak Connect Pulse™ monitoring system
  • Battery status reporting on quarterly basis provided via Connect Pulse

Battery replacement program:

• • Battery replacement for all infrastructure devices (this includes lithium D cell batteries)
  • Battery status reporting provided at predetermined intervals via Connect Pulse

*Note: Battery replacement program does not include staff badge batteries, however, a website and login will be provided for purchasing staff badge batteries at a discounted rate

Yearly recertification program:

• • Recertification of CenTrak system to include testing thresholds and location granularity and validating integrations
  • Service includes yearly reporting to detail process and identify any unexpected result; resolution notes included

Proactive Monitoring and Reporting bundle

• • 8 X 5 X 5 remote monitoring of CenTrak Connect Pulse monitoring system
  • Battery status reporting provided via Connect Pulse (providing quarterly reporting)
  • Monitoring of device connections and battery levels, and subsequent relaying of information to client for their follow-up action

Proactive Monitoring Services bundle

Server Support package

• • 8 X 5 X 5 remote monitoring of server to include system critical alerts, vital signs and applications; update management and maintenance
  • Remote support to include server troubleshooting
  • Standard maintenance to include server firmware updates and application patches
  • Standard preventative maintenance to include precheck of all system applications including critical system functions and server warranty service

Network Device Monitoring (STARS, timing stars)

• • 8 X 5 X 5 monitoring of network devices (switches, routers, firewalls, etc.) to include: checking all vital hardware operations of device, providing notifications on system issues as well as remote technical support

CenTrak Application Monitoring

• • 8 X 5 X 5 monitoring services of application to ensure its operability as well as provide remote technical support as needed

Remote Response Services bundle

Server Support package – Remote troubleshooting

• • 8 X 5 X 5 remote support to include troubleshooting server, vital signs and applications

Network Device – Remote troubleshooting (STARS, timing stars)

• • 8 X 5 X 5 remote support to include troubleshooting network devices (switches, routers, firewalls, etc.)

CenTrak Application – Remote troubleshooting

• • 8 X 5 X 5 remote troubleshooting support of application

When an issue warrants an on-site presence, our escalation process is seamless as Remote Smart operates in lockstep with our service department.