Healthcare Technology Solutions
As the largest provider of nurse call systems in New England, more than 130 hospitals and even more long-term care facilities rely on SIGNET to engineer solutions that reduce noise pollution, improve patient and employee satisfaction, enhance workflow and shorten staff response time.
Our product and system solutions are designed to meet the specific needs of each healthcare facility with costeffective, state-of-the-art technology and personalized service programs.
Nurse Call
Swift, personalized response is a must when it comes to patients’ needs. As a Rauland partner for more than 20 years, SIGNET offers the most technologically advanced and dependable nurse call equipment available, including the Responder®
Staff Duress
Hand Hygiene
Equipment, Staff & Patient Tracking
Wireless GPS Clock Systems
Wireless Telephony
System Integration/Software
Service
SIGNET CASE STUDY
Spaulding Rehabilitation Hospital, Boston, Massachusetts
Challenge
Spaulding Rehabilitation Hospital is a 150-bed specialty adult rehabilitation facility and an affiliate of Partners Healthcare. Built in the historic Charlestown Navy Yard, the hospital provides 260,000 sq. ft. at a construction cost of $165 million.
Leading the nurse call selection process, Spaulding’s CIO sought out a platform that was a true “integrator.” The vision was to integrate Cisco wireless VoIP handsets, Globestar middleware, Meditech HL-7 medical information, hospital feature beds, and medical nurse call reporting software. A nonblocking/open system architecture was of paramount importance. The hospital desired a local systems integrator that completed this specialized work in other area hospitals. The Spaulding Rehab committee traveled to another Partners’ affiliate (Faulkner Hospital) to experience a similar facility wide implementation.
SIGNET provided the Rauland Responder 5 VoIP Nurse Call platform, along with full system integration software suites and services. The solution is a large facility-wide integrated network of 150 patient rooms, including SIGNET-installed, LG brand 32” LED hospital grade televisions. The all-private rooms facility provided feature bed interface, medical equipment alarming, digital television integration, along with a patient station, code/staff assist, and workflow-enabled pillow speakers with three “direct” call buttons for pain, water and restroom. A 4-button bed management station was installed near each doorway, which initiates call processing cycles for pain re-assessment, “staff assist” and staff presence indicators signaling assigned Cisco wireless handsets.
SIGNET integrated Spaulding’s Meditech HL-7/ADT medical information data feed into a large array of Rauland software suites, which reside on the Partners Healthcare local area computer network. They offer staff assignment/integration to Cisco wireless handsets, nurse call reports manager, and a PC console suite to integrate and display functions onto existing nurse station PC desktop displays, and “computers on wheels” carts. Approximately 100 Samsung/LG brand digital signage flat panel displays were provided and installed by SIGNET’s A/V group.
SIGNET also provided the facility’s life safety EST3 Fire Alarm System with Voice Evacuation capability. The system directly controls all building systems including dampers, fans, elevators and other ancillary systems. This highly complex life safety system was fully engineered by SIGNET’s engineering group.
The Spaulding Rehabilitation Hospital construction project leveraged SIGNET’s integration expertise to bring multiple disciplines and systems together for a more powerful end result.
Leading the nurse call selection process, Spaulding’s CIO sought out a platform that was a true “integrator.” The vision was to integrate Cisco wireless VoIP handsets, Globestar middleware, Meditech HL-7 medical information, hospital feature beds, and medical nurse call reporting software, leveraging SIGNET’s integration expertise.
Let’s problem solve together
Audio Visual Technology
We provide site inspections, user needs analysis, CAD drawings, network consulting, and infrastructure design. Representing all major AV equipment manufacturers, our experts select the components for each system based on quality, functionality, and appropriateness to client needs.
AV Installation
Prior to any installation, our experts ensure that all rack-based systems are fully tested and functioning. Our installation process includes shop fabrication, infrastructure preparation, equipment installation, testing, and commissioning. Each installation is performed by technicians trained in the latest AV technologies.
Control System Programming
Focusing on ease-of-use, our programming services include user needs analysis, touch panel design, shop and field testing, and on-site commissioning.
User Training
Our approach includes training of your technical service staff and end-users.
Service
Our service plans protect each client’s investment by providing them with the hardware/software support and training suited to their unique needs. We service almost any brand of audio, video, control, and video conferencing equipment, regardless of installation vendor.
All custom audio visual control systems assembled by SIGNET are programmed and tested in our 10,000 square foot testing laboratory, which also is used to demonstrate system operation and train our valued clients before the systems are released to the field.
Remote Monitoring
Fully staffed with subject matter experts who understand your technologies, SIGNET Remote Smart is our remote monitoring and managed services center located in Norwell, Massachusetts. Establishing best-in-class services and processes, Remote Smart continuously invests in industry-leading network management tools and automation to ensure quick and accurate resolution for detected anomalies. Remote monitoring enables us to see important details of your operations in real time, which helps prevent, rather than react to, issues long before they happen. Instead of minor issues building up to a business-disrupting problem, our proactive support ensures you won’t lose time and money to technology nightmares.
With our monitoring of your most complex systems, we’ll exceed your expectations and provide you the business results you need.
Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.
- Incident Management
- Specific Device Support
Remote troubleshooting for supporting technology infrastructure including:
- Servers
- Network devices
- Real Time Location System (RTLS) tags
- Point-to-point microwave links
- Battery backup (e.g., for RTLS and UPS)
If you’re looking for a more holistic approach, our managed services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.
- Monitoring
- Reporting
- Specific Device Support
- Incident Management
Remote monitoring for supporting technology infrastructure including:
- Network devices
- Servers
- RTLS tags
- Point-to-point microwave links
- Battery health (e.g., for RTLS and UPS)
