Remote Smart Managed Support

Mission Critical Support with IT Management Standards

The SIGNET Remote Smart Difference

Remote Smart is a Comprehensive Managed Support program for Mission Critical Integrated Security, Network, and Wireless Connectivity platforms. Bringing IT Management Standards to today’s complex technology challenges.

End to End Managed Support

Focus on your business while we focus on your Mission Critical Technology around the clock with up to 24×7 Management & under 30 min remediation response.

Protect against Today’s Threats

System Specific Hardening helps make sure critical updates are identified and implemented across your platforms.

Leverage Industry Experts

Collaborate with accredited engineers for all your Mission Critical platforms, removing the challenge of managing multi technology ecosystems.

Reduce Unexpected Costs

Gain control over all support and remediation efforts with all inclusive Remote Support.

Reduce Downtime with Proactive Management

With Application Level Health monitoring our teams spot problems before they impact your operation.

Plan for the Future

Life Cycle Management for all supported platforms to make sure your technology and business goals align.

Remote Smart Breakdown

Remote Smart Managed Support is designed to remove the challenges of multi-technology ecosystems. Bringing IT Management Standards to Mission Critical Platforms.

Remote Response

Provides clients, who already have management tools in place, the ability to collaborate when challenges or questions come up.

Proactive

For clients looking for a proactive approach to management and remediation. Remote Smart Engineers perform on-going preventative maintenance and remediate issues our proactive tools identify, with guaranteed response times.

Proactive Plus+

Designed for clients, which by nature of operation, require continuous uptime, proactive monitoring, and remediation efforts at all time 24×7. Providing guaranteed response times to challenges and questions around the clock.

Why Remote Smart

Partnering with SIGNET is more than just access to our Remote Smart engineers. We take a client focused approach to understand your organization and how mission critical technology plays a role. With the goal to align technology plans, system health, and management to get ahead of and eliminate business impacts.

From detailed health checks for onboarding to priority access and the ability to build technology roadmaps with our Innovation Team, our main goal is to partner with your organization to provide the right level of support at the right time. We achieve this by aligning ourselves with top industry manufacturer partners.

Let’s problem solve together

Audio Visual Technology

Comprehensive System Design & Integration
We provide site inspections, user needs analysis, CAD drawings, network consulting, and infrastructure design. Representing all major AV equipment manufacturers, our experts select the components for each system based on quality, functionality, and appropriateness to client needs.

AV Installation
Prior to any installation, our experts ensure that all rack-based systems are fully tested and functioning. Our installation process includes shop fabrication, infrastructure preparation, equipment installation, testing, and commissioning. Each installation is performed by technicians trained in the latest AV technologies.

Control System Programming
Focusing on ease-of-use, our programming services include user needs analysis, touch panel design, shop and field testing, and on-site commissioning.

User Training
Our approach includes training of your technical service staff and end-users.

Service
Our service plans protect each client’s investment by providing them with the hardware/software support and training suited to their unique needs. We service almost any brand of audio, video, control, and video conferencing equipment, regardless of installation vendor.

All custom audio visual control systems assembled by SIGNET are programmed and tested in our 10,000 square foot testing laboratory, which also is used to demonstrate system operation and train our valued clients before the systems are released to the field.

Remote Monitoring

Fully staffed with subject matter experts who understand your technologies, SIGNET Remote Smart is our remote monitoring and managed services center located in Norwell, Massachusetts. Establishing best-in-class services and processes, Remote Smart continuously invests in industry-leading network management tools and automation to ensure quick and accurate resolution for detected anomalies. Remote monitoring enables us to see important details of your operations in real time, which helps prevent, rather than react to, issues long before they happen. Instead of minor issues building up to a business-disrupting problem, our proactive support ensures you won’t lose time and money to technology nightmares.

With our monitoring of your most complex systems, we’ll exceed your expectations and provide you the business results you need.

[magnific_youtube_button id="Jh2YzaXJ2Lc" size="max"] How are we able to remotely detect problems with our clients’ servers?

Remote Response Services
Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.

Incident Management
Specific Device Support

Remote troubleshooting for supporting technology infrastructure including:

Servers
Network devices
Real Time Location System (RTLS) tags
Point-to-point microwave links
Battery backup (e.g., for RTLS and UPS)

Proactive Monitoring Services
If you’re looking for a more holistic approach, our managed services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.

Monitoring
Reporting
Specific Device Support
Incident Management

Remote monitoring for supporting technology infrastructure including:

Network devices
Servers
RTLS tags
Point-to-point microwave links
Battery health (e.g., for RTLS and UPS)

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