I consider it an honor to write this Testimonial letter!
In this day and age, communication is one of the key elements to business survival, and your Company’s expertise is one of the most important pieces.
Your company installed our Telrad system about 23 years ago and it has served us very well. I know that the Telrad manufacturer has been discontinued for over 15 years and SIGNET managed to keep inventory in stock as well as qualified technicians to continue to support our phone system.
Because the told Telrad system did not support any of the new technology that we needed, we really needed tot make a change. Your recommendations showed a payoff of 5 years when in fact the pay off turned out to be about 3 years. The Concord/Littleton Lumber phone bill went from $2,800 per month to about $800 per month using SIP Trunks! We went from stand alone systems in 4 sites with separate lines in each site to a fully integrated redundant system with direct dial numbers to every extension. We ported all of our existing phone numbers to the SIP trunks giving us the ability to transfer any call to any location including cell phones and remote locations.
Thanks to the design of the call flow by your Senior Installation Engineer, Rickie Bates we no longer have calls waiting to be answered. The traffic to the operator is significantly reduced allowing our operator to handle calls that do end up there to be handled much more efficiently.
Because we have worked with you and your team for years we knew this could be a smooth transition.
From the start there were “No hiccups or worries!”
The training was very straight forward. Not much of a learning curve considering the complete change in technology.
The bottom line is that SIGNET delivered!!! Looking back, “I don’t think we could have implemented it any better”.
Don, Rickie, Marybeth and the entire SIGNET team working with our Internal IT manager Dave Robblee made it happen with NO DOWN TIME! The end result is obvious. No complaints either internally from our employees or from our customers! This was truly a seamless transition! Thank you Don, Rickie and the rest of the crew at SIGNET. You are highly recommended."
David W. Perry
Concord Lumber Corporation
Founded in 1974, SIGNET is the largest privately held system integrator in New England. We support our customers' projects by providing complete integration solutions including design, build, installation, training, technical support and service.
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