Remote Monitoring Services

Fully staffed with subject matter experts who understand your technologies, SIGNET Remote Smart is our remote monitoring and managed services center located in Norwell, Massachusetts. Establishing best-in-class services and processes, Remote Smart continuously invests in industry-leading network management tools and automation to ensure quick and accurate resolution for detected anomalies. Remote monitoring enables us to see important details of your operations in real time, which helps prevent, rather than react to, issues long before they happen. Instead of minor issues building up to a business-disrupting problem, our proactive support ensures you won’t lose time and money to technology nightmares.

With our monitoring of your most complex systems, we’ll exceed your expectations and provide you the business results you need.


Remote Response Services

Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.

  • Incident Management
  • Specific Device Support

Remote troubleshooting for supporting technology infrastructure including:

  • Servers
  • Network devices
  • Real Time Location System (RTLS) tags
  • Point-to-point microwave links
  • Battery backup (e.g., for RTLS and UPS)

Proactive Monitoring Services 

If you’re looking for a more holistic approach, our managed services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.

  • Monitoring
  • Reporting
  • Specific Device Support
  • Incident Management

Remote monitoring for supporting technology infrastructure including:

  • Network devices
  • Servers
  • RTLS tags
  • Point-to-point microwave links
  • Battery health (e.g., for RTLS and UPS)

Remote Smart provides the most secure and compliant remote support to our clients via our stringent remote access protocol.

Our Remote Smart engineers hold multiple technology certifications including:

  • CCNA
  • CCNP
  • CEA
  • ITILv4
  • OSHA-10
  • state-specific data/telecommunications licenses
  • software-specific certifications (e.g., Genetec)

 Remote Response and Proactive Monitoring for Strategic Technology Partner technology

Our Remote Smart team resources their technology manufacturer-specific expertise to provide Remote Response and Proactive Monitoring services for CenTrak Real Time Location Systems (RTLS) and Genetec Security Technology Solution.


Remote Monitoring approaches by expertise:

Our Healthcare Communications service approaches feature remote technology solutions delivered by our top-tier technology experts.

Our customized Integrated Security service solutions include remote monitoring approaches designed to maximize your assets’ uptime and proactively identify and resolve issues.

Mission Critical Technologies require fail-safe remote monitoring solutions.

When the situation does require on-site troubleshooting, know that our highly trained staff can service all types of security, nurse call, communication, and master clock regardless of the size, complexity, or system manufacturer. We understand the importance of having a trusted partner. Every SIGNET employee holds a current security clearance certificate from the Department of Public Safety and many are HIPPA and Reptrax/Vendormate certified. Our technicians arrive at your site in a clearly identified vehicle, uniformed, badged, OSHA certified, and CORI cleared.

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Comprehensive remote monitoring solutions tailored to your needs

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