Our Remote Smart security technology monitoring provides the insight you need to ensure your security technology solution is not only functioning but achieving optimum performance. Remote security technology monitoring helps mitigate your security technology risks enabling your physical security system to do what it’s intended to: protect what matters most.

Optimize your security technology while offloading the burden of managing it by resourcing our Remote Smart services.

Our Remote Smart engineers:

• Proactively monitor Genetec security solution devices
• Troubleshoot Genetec software, application and physical end points remotely
• Remotely troubleshoot infrastructure that supports your Genetec security solution including servers and network devices

We provide Genetec application monitoring via the following bundle options:

Proactive Monitoring and Genetec Enterprise Gen2 Monitoring

Genetec System monitoring:

• • Remote monitoring of the Genetec solution
  • Vital signs monitoring of network hardware and software processes within the security system to include servers, switches, software workflow as well as access control and video components
  • Application database health and connection monitoring
  • Camera transmission loss and archiver health monitoring (to include packet loss), in order to ensure: the video is actively recording, storage space has not reached capacity limit and video retention periods are in compliance with state regulations
  • Network Time Protocol (NTP) sync monitoring to ensure accuracy of video timestamps
  • Alerts monitoring of specific integration connections between the software and the end device to ensure uptime and health of critical software, mobile server, recording device, archiver or OS application

Proactive Monitoring Services bundle

Server Support package

• • Remote monitoring of server to include system critical alerts, vital signs and applications; update management and maintenance
  • Remote support to include server troubleshooting
  • Standard maintenance to include server firmware updates and application patches
  • Standard preventative maintenance to include precheck of all system applications including critical system functions and server warranty service

Network Device Monitoring

• • Monitoring of network devices (switches, routers, firewalls, etc.) to include: checking all vital hardware operations of device, providing notifications on system issues as well as remote technical support

Genetec Application Monitoring

• • Monitoring services of application to ensure its operability as well as provide remote technical support as needed

Remote Response Services bundle

Server Support package – Remote troubleshooting

• • Remote support to include troubleshooting server, vital signs and applications

Network Device – Remote troubleshooting

• • Remote support to include troubleshooting network devices (switches, routers, firewalls, etc.)

Genetec Application – Remote troubleshooting

• • Remote troubleshooting support of application

When an issue warrants an on-site presence, our escalation process is seamless as Remote Smart operates in lockstep with our service department.