Integrated Security Remote Monitoring Services

SIGNET’s Remote Smart managed services team provides both remote monitoring and remote troubleshooting to vital security system technology – often proactively addressing technology issues prior to their development into a system failure. Proactive monitoring and analysis that anticipates and pre-empts technology incidents is key to ensuring your critical security systems are continually operational. By identifying trends within both network and technology system data that are the likely cause of degradations, the SIGNET Remote Smart team prevents system incidents and downtime.

Our Remote Smart experts:

  • Monitor, troubleshoot and/or repair security technology including video management, access control, intrusion and shooter detection systems.
    • Specific camera and IP-based device monitoring details for access point, controllers, intrusion panel and simple IP devices include checking device operation and connection to appliance
    • For VMS Genetec recording applications and access control applications, the team monitors operability and provides remote technical support
  • Monitor, troubleshoot and/or repair network infrastructure as it relates to the SIGNET-integrated security solution
  • Monitor firewall, switches, wireless and Point-to-Point links
  • Monitor, troubleshoot and/or repair user and technical issues with security software, user management, and device configuration changes
  • Monitor and troubleshoot on-line status of security system equipment elements for both headend and field devices
    Identify off-line, defective or system hardware

You’ll receive the following benefits with our:

Remote Response Services

  • Specific Device Support
    • Programming essentials: assist with initial set-up of and provide ongoing programming support for technology devices (e.g., Genetec Security Center) and system integrations
  • Incident Management
    • Service Desk
    • Remote technical support of security devices

Proactive Monitoring Services

  • Managed Services/Monitoring
    • Hardware VSM (Hardware Vital Sign Monitoring): monitor device (e.g., security camera) hardware to prevent loss of network connections and prevent interruptions to critical services
    • Network health and communications: monitor network connections and infrastructure, resolving any service-impacting issues
    • Device health: monitor devices to achieve optimal performance of the applications and server, resolving any service-impacting issues
    • Point-to-Point links
  • Reporting
    • Incident notifications: alert clients of critical issues and provide corrective measures
    • Quarterly health reports
  • Specific Device Support
    • Programming essentials
    • Basic integrations
    • Remote technical support
  • Incident Management
    • Service Desk
    • Emergency on-site technician

Remote Smart provides the most secure and compliant remote support to our clients via our stringent remote access protocol.

Ensuring uptime for a Boston-area facility’s security cameras and access control system

Comprehensive remote monitoring solutions tailored to your needs

Virtual Tour of our Remote Monitoring Center

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