Communications

From campus access control, shooter detection systems and life safety systems to communications infrastructure, clients rely on SIGNET’s technology vital solutions.

Our solutions:

  • Improve the way in which our clients communicate with customers, employees, suppliers, vendors and satellite offices
  • Are custom designed based upon unique needs of each client
  • Guarantee optimum system performance.
Telecommunication Systems SIGNET provides phone systems designed to improve the way organizations communicate locally, nationally and globally. System technology includes:

  • Call center applications
  • Voicemail
  • Voice over IP unified messaging
  • Call accounting systems.
Our application specialists can design the system to fit any and all business requirements.

School Telecom/Master Clock

SIGNET understands the communication demands of schools. Our total classroom solution, the Rauland Telecenter U® network-based platform, includes:

  • hands-free intercom
  • one-touch call-in
  • built-in master clock and atomic time.

Our IP system solutions feature:

  • network simplicity
  • simplified maintenance
  • reduced technical training with simplified remote system access over the Internet, WAN or via modem.

Shooter Detection Systems

SIGNET designs, installs, and services active shooter detection solutions, which provide immediate and precise location information to security professionals and first responders. SIGNET will seamlessly integrate the fully automated system into your existing infrastructure.

Public Address/Paging

There are times when it’s necessary to communicate to large and widely dispersed groups within a facility or across campus. SIGNET’s paging solutions allow for quick and effective dissemination of information and instructions for the orderly management of any event.

Premise Cabling

SIGNET’s infrastructure expertise can be applied to all network cabling needs including:

  • Voice and data
  • CATV / Coaxial Cable
  • Telecommunications
  • Wireless access points
  • Voice over Internet Protocol (VoIP)
  • Integrated security cabling
  • Audio Visual cabling
  • Building automation cabling
  • Fiber optic cabling
  • Fiber optic terminations
  • Fiber fusion splicing
  • Underground cabling
  • Overhead cabling
  • Complete testing and certification

Service

SIGNET understands how vital your communications infrastructure is to your business operations which is why we prioritize all aspects of customer service. Members of our Service Department handle every request promptly and with expert care. All of our technicians are security cleared and product certified, which gives our clients peace of mind on every installation.
Services offered include:

  • First-class client response
  • Emergency support
  • Vendor product service escalation available
  • On-site and remote troubleshooting and diagnostics
  • One of the largest service fleets in New England
  • Dedicated project managers for coordination of installations
  • Dedicated training staff
  • 24/7/365 response
  • Customizable maintenance plans (hardware, software, labor)
  • IP network assessments
  • Free dial tone review and assessment to ensure proper utilization of phone service
  • Remote telephone support and diagnosis

Products

SIGNET’s partners with world-class technology providers that meet evolving communications challenges with best-in-class solutions, and a technical support center that stands behind what they sell, by training SIGNET’s application specialists and technicians. Some of our strategic technology partners include: Rauland, NEC, BIAMP Systems and Shooter Detection Systems.

SIGNET CASE STUDY

Central Maine Medical Center, Lewiston, Maine

Challenge
Central Maine Medical Center (CMMC) is a 250-bed tertiary medical center located in Lewiston, Maine. CMMC is a part of the Central Maine Medical family which includes the Central Maine Heart and Vascular Institute, Bridgton Hospital, Rumford Hospital and multiple hospital-employed physician practices located in 19 communities through central, western, and coastal Maine.

CMMC was planning major additions to its campus, providing an opportunity for CMMC to review upgrading their NEC telecommunications infrastructure for enhanced features, better management, and migrate to Voice over IP technology to lower the total cost of ownership, and upgrade the architecture to handle the increased traffic that would result from the expansion. It was crucial that CMMC’s upgrade/migration be conducted without impact to existing operations and patient care.

Solution
SIGNET developed a comprehensive phased telecommunications upgrade/migration of five existing NEC 2400 PBXs. These encompassed over 5,000 extensions that were fusion networked with over 200 ACD agents using Agent Anywhere technology to the UNIVERGE SV8500 Unified Communications for Enterprise (UCE) platform.

IP phones and IP softphones were being deployed, a new web-based UCE Manager tool was installed, and NEC’s Wireless MH160 handsets were provided, increasing coverage using CMMC’s WiFi network in the new ER and laboratory to effectively connect patients, staff and caregivers.

SIGNET’s upgrade/migration approach and the implementation was a success in delivering the next generation technology while preserving CMMC’s existing telecommunications investment.

Let’s problem solve together

Audio Visual Technology

Comprehensive System Design & Integration
We provide site inspections, user needs analysis, CAD drawings, network consulting, and infrastructure design. Representing all major AV equipment manufacturers, our experts select the components for each system based on quality, functionality, and appropriateness to client needs.

AV Installation
Prior to any installation, our experts ensure that all rack-based systems are fully tested and functioning. Our installation process includes shop fabrication, infrastructure preparation, equipment installation, testing, and commissioning. Each installation is performed by technicians trained in the latest AV technologies.

Control System Programming
Focusing on ease-of-use, our programming services include user needs analysis, touch panel design, shop and field testing, and on-site commissioning.

User Training
Our approach includes training of your technical service staff and end-users.

Service
Our service plans protect each client’s investment by providing them with the hardware/software support and training suited to their unique needs. We service almost any brand of audio, video, control, and video conferencing equipment, regardless of installation vendor.

All custom audio visual control systems assembled by SIGNET are programmed and tested in our 10,000 square foot testing laboratory, which also is used to demonstrate system operation and train our valued clients before the systems are released to the field.

Remote Monitoring

Fully staffed with subject matter experts who understand your technologies, SIGNET Remote Smart is our remote monitoring and managed services center located in Norwell, Massachusetts. Establishing best-in-class services and processes, Remote Smart continuously invests in industry-leading network management tools and automation to ensure quick and accurate resolution for detected anomalies. Remote monitoring enables us to see important details of your operations in real time, which helps prevent, rather than react to, issues long before they happen. Instead of minor issues building up to a business-disrupting problem, our proactive support ensures you won’t lose time and money to technology nightmares.

With our monitoring of your most complex systems, we’ll exceed your expectations and provide you the business results you need.

Play Video
 
How are we able to remotely detect problems with our clients’ servers?
Remote Response Services
Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.

  • Incident Management
  • Specific Device Support

Remote troubleshooting for supporting technology infrastructure including:

  • Servers
  • Network devices
  • Real Time Location System (RTLS) tags
  • Point-to-point microwave links
  • Battery backup (e.g., for RTLS and UPS)
Proactive Monitoring Services
If you’re looking for a more holistic approach, our managed services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.

  • Monitoring
  • Reporting
  • Specific Device Support
  • Incident Management

Remote monitoring for supporting technology infrastructure including:

  • Network devices
  • Servers
  • RTLS tags
  • Point-to-point microwave links
  • Battery health (e.g., for RTLS and UPS)

Audio Visual Technology

Comprehensive System Design & Integration
We provide site inspections, user needs analysis, CAD drawings, network consulting, and infrastructure design. Representing all major AV equipment manufacturers, our experts select the components for each system based on quality, functionality, and appropriateness to client needs.

AV Installation
Prior to any installation, our experts ensure that all rack-based systems are fully tested and functioning. Our installation process includes shop fabrication, infrastructure preparation, equipment installation, testing, and commissioning. Each installation is performed by technicians trained in the latest AV technologies.

Control System Programming
Focusing on ease-of-use, our programming services include user needs analysis, touch panel design, shop and field testing, and on-site commissioning.

User Training
Our approach includes training of your technical service staff and end-users.

Service
Our service plans protect each client’s investment by providing them with the hardware/software support and training suited to their unique needs. We service almost any brand of audio, video, control, and video conferencing equipment, regardless of installation vendor.

All custom audio visual control systems assembled by SIGNET are programmed and tested in our 10,000 square foot testing laboratory, which also is used to demonstrate system operation and train our valued clients before the systems are released to the field.

Remote Monitoring

Fully staffed with subject matter experts who understand your technologies, SIGNET Remote Smart is our remote monitoring and managed services center located in Norwell, Massachusetts. Establishing best-in-class services and processes, Remote Smart continuously invests in industry-leading network management tools and automation to ensure quick and accurate resolution for detected anomalies. Remote monitoring enables us to see important details of your operations in real time, which helps prevent, rather than react to, issues long before they happen. Instead of minor issues building up to a business-disrupting problem, our proactive support ensures you won’t lose time and money to technology nightmares.

With our monitoring of your most complex systems, we’ll exceed your expectations and provide you the business results you need.

Play Video
 
How are we able to remotely detect problems with our clients’ servers?
Remote Response Services
Our Remote Response Services bundle is the perfect option for those seeking a reactive problem resolution approach. Remote Smart will provide remote support for your technology system components using a secure VPN tunnel, or a secure direct connection, which allows our engineers to gain access to your network and provide a high-level of diagnostic support. Having remote connectivity allows our support center to have the proper access to your network in the case of a network incident or outage. In most cases, incidents can be identified and resolved through remote diagnostics, reducing your overall downtime.

  • Incident Management
  • Specific Device Support

Remote troubleshooting for supporting technology infrastructure including:

  • Servers
  • Network devices
  • Real Time Location System (RTLS) tags
  • Point-to-point microwave links
  • Battery backup (e.g., for RTLS and UPS)
Proactive Monitoring Services
If you’re looking for a more holistic approach, our managed services bundle offers complete insight into your systems. This proactive approach provides you peace of mind knowing that Remote Smart is notified of potential incidents before problems arise. We work to continuously improve the health of your systems over time.

  • Monitoring
  • Reporting
  • Specific Device Support
  • Incident Management

Remote monitoring for supporting technology infrastructure including:

  • Network devices
  • Servers
  • RTLS tags
  • Point-to-point microwave links
  • Battery health (e.g., for RTLS and UPS)