Audio Visual Remote Monitoring and Managed Services

It’s all about having the confidence that your rooms will work… every time.

Today’s electronics require regular monitoring and maintenance to not only ensure they are working at their optimal performance, but also minimize system interruptions and extend the life of the equipment.

Providing both remote monitoring and managed services expertise, our Remote Smart team proactively manages the A/V equipment in your technology spaces. By overseeing your technology 24/7 and delivering as-needed troubleshooting, we address technology issues prior to their development into larger problems. Our involvement ensures the maximum return on your audio visual investment while minimizing your total cost of ownership over time.

Monitoring Services

  • Vital Sign Monitoring (VSM): around-the-clock monitoring of your AV and video collaboration systems to ensure up time, minimize downtime and prevent unneeded, disruptive onsite service visits
  • Pre-emptive Troubleshooting
  • Alerts Monitoring: monitoring alerts so that when problems do arise, our Remote Smart team takes needed action

Managed Services

  • Remote Management Platform: view the status of every room and device productivity, receive instant notifications and resolve any technical issues that arise
  • Remote Systems Re-Commissioning: remotely test and re-commission the AV system on a periodic basis

Pro Services

  • Technology Programming and Initial Set Up Assistance: provide custom configurations and notifications as needed

Featured Videos

Learn how Boston Medical Center used SIGNET to upgrade their A/V System
What do you need to prioritize for your OR’s A/V integration project? Learn by watching Senior Solutions Architect Jay Vigneau walk through a recent project.

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